Cancellation policy

Customers who are consumers have a right of cancellation in accordance with the following provisions:
1. Right of cancellation in the case of a purchase contract.
2. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must send us
Holzvertäfelungen & Lambris – Tobias Klaus
Am Friedensplatz 3
39307 Zabakuck
Cell +49 176 700 13315
mail@holzvertaefelungen.de
your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). (You can use the attached sample withdrawal form, but this is not mandatory). To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
You must return or hand over the goods received to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If the customer is an entrepreneur as defined by § 14 BGB (entrepreneur is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent activity when concluding a legal transaction), he has no right of cancellation and return in accordance with § 312g BGB in conjunction with § 355 BGB. The right of cancellation only applies to consumers within the meaning of Section 13 BGB (a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession).